Privacy Policy

Last updated: December 2025

Introduction

The Pacific Palms Community Association (PPCA) operates the villagefirst.org.au website. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number when you submit forms
  • Feedback Content: Ideas, suggestions, and comments you share
  • Newsletter Subscriptions: Email address and preferences
  • Website Analytics: Anonymous usage data (pages visited, time on site, general location)

How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and feedback
  • Send you our community newsletter (if subscribed)
  • Improve our website and services
  • Comply with legal obligations

Analytics and Cookies

We use Google Analytics to understand how visitors use our website. This service uses cookies to collect anonymous information including:

  • Pages visited and time spent on pages
  • How you arrived at our website
  • General geographic location (city/region level)
  • Device and browser type

We have configured Google Analytics to anonymise IP addresses. You can opt out of analytics cookies using the cookie consent banner when you first visit our site.

How We Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission.

Third-Party Services

We use the following third-party services that may process your data:

  • Netlify: Website hosting and form submissions
  • Google Analytics: Website analytics
  • Mailchimp: Newsletter distribution

Each service has its own privacy policy governing how they handle data.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Unsubscribe from our newsletter at any time

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscriptions are retained until you unsubscribe.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us via our Contact Form.

Complaints

If you believe your privacy has been breached and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.